Cell Phones
Cameras
MP3/iPods
Tablets/iPads
Laptops
Tech Twurl Help
A First Look
- What should I do with the data/information saved on my electronic?
- Do I have to pay to use your services?
- What does Tech Twurl do with my personal information such as phone number, name, and address?
- My device is broken or has missing parts, can I still sell it?
- How many items am I allowed to sell to Tech Twurl?
Selling to Tech Twurl
- My electronic is not listed, what should I do?
- How does Tech Twurl calculate the price of my product?
- What happens if my item is not worth anything?
- What do I do if I don't like the price?
- What do I do if I decline the offer once I ship it to Tech Twurl?
- What happens if the condition of my product is not what I stated on the website after inspection?
- How do I get paid for my product?
- How long does it take for the whole process to be completed so I can get paid?
- Do you accept international items?
- Where do I check the status of my product?
- What do you do with my items?
Account Management
- I can't remember my password, what should I do?
- Is there a way to logout?
- I did not receive a confirmation email when I registered.
Shipping Information
- Where do I ship my item?
- How do I pack my item?
- How do I attach the shipping label?
- What shipping methods are available?
- How can I send my item to you?
- How do I get the box that you provide?
- Is my package insured against damage or loss?
I Still Need Help
What should I do about the data/information saved on my electronic?
All data and personal information saved on phones, MP3 players, cameras, camcorders, PDA's, GPS devices, and calculators will be erased 100%. You can either delete the data yourself or let us delete it when we inspect your item. We will by no means share your data or information publicly, and will erase it immediately upon arrival.
Do I have to pay to use your services?
No. Tech Twurl is a free to use service.
What does Tech Twurl do with my personal information such as phone number, name, and address?
Tech Twurl only uses your personal identification information to provide you with our services, we do not share any of your information with others without your consent. Please check our Legal Terms for more information.My device is broken or has missing parts, can I still sell it?
Yes you can, however, if you have the original parts or accessories your product value increases. If your device is broken it has no value, but we will gladly recycle it or donate it for you.
How many items am I allowed to sell to Tech Twurl?
As many as you like.
Back to all questionsMy electronic is not listed, what should I do?
If your item is not listed you can add it to our catalog by logging into your account and submitting a new item application or by clicking here.
How does Tech Twurl calculate the price of my product?
Our sophisticated technology gathers market data from several different sources to determine the true market value of an item at any given time.The price algorithms automatically calculate your price based on market value and data.
What happens if my item is not worth anything?
Tech Twurl doesn't believe in wasting items, we will be happy to take the product off your hands and donate it to charity, or recycle the parts. Tech Twurl always gives a win win scenario.
What do I do if I don't like the price?
You are not obligated to sell the item after we give you a price value.
What do I do if I decline the offer once I ship it to Tech Twurl?
We will be happy to send your item back, just let us know that you don't want to sell it anymore by email and we will cancel your offer.
What happens if the condition of my product is not what I stated on the website after inspection?
If that's the case then we will email you a revised offer based on our inspection. You can either decline or accept this new offer. If you do not answer to our emails regarding the price change, after 12 days we will send you one last email automatically confirming the payment.
How do I get paid for my product?
You can either be paid by PayPal instantly, or receive a check by mail which takes several days to ship. If you do have a PayPal account we recommend that method.
How long does it take for the whole process to be completed so I can get paid?
Once we receive your item we will inspect it within on average 5-7 days. After inspection we will send you an email letting you know that we have sent a payment. At most it takes up to two weeks to finish the whole process after we receive your item.
Do you accept international items?
No, at this time we only ship and accept offers from the United States.
Where do I check the status of my product?
You can check the status of your item by logging in to your Tech Twurl account and viewing your orders.
What do you do with my items?
Your items are recycled to the marketplace using retailers, wholesalers, or charitable organizations.
I can't remember my password, what should I do?
In case of a forgotten password, there is a link when you login at the top right showing you how to reset your password.
Is there a way to logout?
To sign out of your account click the bright red X button located at the top left hand of the screen. To ensure your safety and protection we recommend you logout after each session.
I did not receive a confirmation email when I registered.
If you did not receive a confirmation email in your inbox, it may have been sent to your spam or junk mail. Please check and remove it from there so we can continue to send you emails.
Where do I ship my item?
You can mail all orders to our facilities at:
How do I pack my item?
In order to assure quality packing and safety appropriate packaging steps must be taken. Please try to use original boxes that came with your item when purchased. If you do not have the original box, then it is best to use antistatic plastic packaging. In order to secure your item use newspaper or environmentally friendly packaging material. For fragile and expensive items use bubble wrap or foam peanuts. Tech Twurl is not held accountable for the items shipped.
How do I attach the shipping label?
If your order qualifies for a prepaid shipping label you will receive an email with such label. Please print out, cut and attach the shipping label using some sort of adhesive that does not block the content of the shipping label. Clear tape works best.
What shipping methods are available?
Tech Twurl offers a free box on any order, however, you as a customer will have to ship your item to us using your preferred shipping carrier.
How can I send my item to you?
Please drop off your box at any local shipping carrier (USPS, UPS, FedEx,etc) and mail to our address above.
How do I get the box that you provide?
We will send you a box using USPS and inside you will find a packaging slip reviewing your order. It will take a few days for the box to arrive to you, however, if you are sure that it has not arrived in a sufficient time frame please Contact Us.
Is my package insured against damage or loss?
The shipping carrier we provide or you have chosen is liable for your items once it is in their hands. However, if we lose or damage your item at our facilities we will reimburse you for the total value of your product only.
I still have a few questions, can you help?
Certainly! Please contact us if you have more questions and we will gladly answer them.
